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Patient Policy

Welcome to Prism Aesthetic Clinic! We are committed to providing you with the highest quality plastic surgery, cosmetic procedures, and non-invasive treatments in a safe and professional environment. This policy outlines important information regarding your care at our clinic.

Appointments and Consultations

  • Scheduling: Appointments can be made by calling us at info@prismaestheticsclinic.com.
  • Consultations: A comprehensive consultation is required before any surgery, injectable treatment, or non-invasive procedure. This allows us to discuss your goals, review your medical history, and determine the most suitable treatment options. A free initial consultation will be provided if you proceed.
  • Arrival: Please arrive 15 minutes before your scheduled appointment to complete any necessary paperwork.

Treatment Information and Consent

  • We will provide detailed information about each treatment option, including expected results, potential risks and side effects, and recovery time.
  • You must sign a consent form acknowledging that you understand the risks and benefits of the chosen procedure.
  • Before proceeding, it is important to ask questions and ensure you feel comfortable with the treatment plan.

Payment and Fees

  • We accept payment by cash, credit card, and debit card.
  • Full payment for the procedure is due before the surgery or treatment.
  • A separate fee may apply for anesthesia services.
  • We do not offer refunds for completed procedures. However, as discussed during your consultation, we may offer touch-up procedures at an additional cost for certain treatments.

Cancellation Policy

  • We require a minimum of 7 days’ notice to cancel an appointment without penalty. Cancellations with less notice may result in a cancellation fee.
  • We understand that unforeseen circumstances may arise. Please contact us as soon as possible to reschedule your appointment.

Medical Records and Privacy

  • We maintain your medical records in strict confidence according to the Dubai Health Authority (DHA) regulations.
  • You have the right to access and review your medical records upon request.
  • We will not share your information with third parties without your written consent except as law requires.

Safety and Aftercare

  • Your safety is our top priority. We utilize advanced equipment and techniques to minimize risks associated with procedures.
  • You will receive detailed aftercare instructions to ensure optimal healing and results.
  • We encourage you to contact us with any questions or concerns following your procedure.

Disclaimer

Individual results may vary. We strive to achieve your desired outcome but cannot guarantee specific results.

Governing Law

This policy is subject to the laws of the United Arab Emirates.

Contact Information

If you have any questions about this policy or your treatment, please do not hesitate to contact us at info@prismaestheticsclinic.com.

Thank you for choosing Prism Aesthetic Clinic! We look forward to helping you achieve your aesthetic goals.

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